Perthro

Help & support·29 answers

How can we help?

Quick answers to the most common questions about Perthro. Can't find yours? Email support@perthro.io and a person will reply within two business days.

Getting started

How do I get Perthro?

Perthro is free on the App Store. It runs on iPhone and iPad with iOS 17 or later.

Is Perthro free?

Yes. Logging, reviews, unlimited lists, all three platform connections and exporting your data are free for everyone. Perthro Pro and Perthro Hero are optional subscriptions that add extras; see what they include.

Which languages does Perthro support?

English, French (including Canadian French), Spanish, Brazilian Portuguese, German and Japanese. Perthro follows your iPhone's language; to change it for Perthro only, go to Settings → Language, which opens iOS Settings.

Account & sign-in

How can I sign in?

With Continue with Apple, or with an email and password. Discord and Twitch are under More sign-in options. New email accounts need to confirm their address from the email we send.

I forgot my password.

On the sign-in screen, type your email, then tap Forgot password? and we'll send a reset link. Once signed in, you can change your password or email in Settings → Account & profile → Sign-in & security.

How old do I need to be?

Perthro is for ages 16 and up, and asks for your birthdate after sign-up. For 16- and 17-year-olds, mature games and reviews stay hidden. If you entered your birthdate by mistake, email us; it can't be changed in the app.

Steam, Xbox & PlayStation

How do I connect my Steam, Xbox or PlayStation account?

Go to the You tab, tap the gear icon, then Connections → Connected accounts and choose Connect Steam, Connect Xbox or Connect PlayStation. You sign in on the platform's own page; Perthro never sees your password. Connecting is free, and you can connect all three.

What gets synced?
  • Steam: your games, playtime, achievements and when you last played.
  • Xbox: your games, achievements and Gamerscore. Xbox doesn't share playtime.
  • PlayStation: your games, playtime and trophies.
My Steam games or playtime aren't showing up.

Steam only shares this when your profile and game details are set to Public in Steam's privacy settings. Change them, then tap Sync now on your Steam account in Connected accounts.

PlayStation asks me to reconnect.

PlayStation sign-ins expire after a while. Perthro warns you a few days ahead; tap Tap to reconnect and sign in again. Your synced games stay where they are.

How often does Perthro sync?

Every time you open the app (at most every six hours), or whenever you tap Sync now. Turn on Auto-sync for an account to sync twice a day even when the app is closed.

How do I disconnect an account?

Tap Disconnect on it in Connected accounts. Your logs and reviews stay; the data imported from that platform is removed.

Your library

How do I add Nintendo or physical games?

In the Library tab, open the Add games menu and choose Add games. Search, select as many as you like, and they're added to your shelf. The same menu has Mark what you've beaten for catching up on finished games.

Can I import my history from another app?

Yes. Library → Add games → Import CSV reads exports from Backloggd, HowLongToBeat, Steam export tools and Perthro itself. Imported games don't post to your feed or earn XP. With Steam connected, Import Steam wishlist is in the same menu; the wishlist needs to be public.

Can I export my data?

Yes, for free:

  • Your library as a spreadsheet: Settings → Library → Export library saves a CSV.
  • Everything: Settings → Account & profile → Your data → Download my data saves a full copy as JSON.

Logging

How do I log a game?

Tap the + in the tab bar, find the game, and add your rating, status, platform and dates. Long-press + to quick-log one of the games you're playing now.

Does logging work offline?

Yes. A log saved without a connection stays on your phone and uploads the next time you open the app online. Don't sign out before it uploads: signing out clears anything that hasn't synced yet.

Privacy & safety

How do I make my profile private?

Settings → Privacy & feed → Profile visibility: Public, Followers only or Private. Your username and avatar stay findable so friends can find you.

How do I block, mute or hide something?

Tap the … on a post to hide it, mute its author, or hide that game from your feed. On a profile, … → Block. Undo any of these in Settings → Privacy & feed → Blocked & muted.

How do I report a user, review or comment?

Tap … on the post, comment or profile and choose Report. Reports are reviewed by the Perthro team. See our Community Guidelines.

What does Perthro collect when the app crashes?

Crash reports go to Sentry without your name, email or screenshots, tied only to a random install ID. You can turn them off in Settings → Privacy & feed → Diagnostics → Crash reporting. More in the Privacy Policy.

Notifications

How do I choose which notifications I get?

Settings → Notifications. Turn follows, likes, comments and mentions on or off, plus game alerts for price drops, release days and a weekly deals recap. Set Quiet hours to hold pushes overnight; they still show up in your in-app inbox.

Subscriptions

What do Pro and Hero include?
  • Pro: no ads, advanced backlog filters, the Pro stats pack, Home and Lock Screen widgets, and a custom colour picker.
  • Hero: everything in Pro, plus a supporter badge, a custom profile font, an animated avatar and alternate app icons.

Both come monthly or yearly. Details are in the Subscription Terms.

I paid but don't see my subscription.

Tap the membership card at the top of Settings, then Restore purchases. Make sure you're signed in to the same Apple ID you bought with.

How do I cancel, or get a refund?

Subscriptions are billed by Apple. Cancel from Perthro's Settings (Manage subscription, or tap the membership card at the top), or in your iPhone's Settings → your name → Subscriptions. Refunds are handled by Apple at reportaproblem.apple.com. Deleting your Perthro account doesn't cancel a subscription.

Deleting your account

How do I delete my account?

Settings → Account & profile → Delete account. You confirm by typing DELETE and entering a code we email you. Deletion is immediate and permanent: your profile, logs, reviews, lists and images are removed right away. Cancel any subscription with Apple first. More on deleting your account.

Other questions

Is there an Android version?

Not yet. We'd like to get there, but it isn't scheduled. The roadmap shows what we're building next.

Where can I talk to other players?

Join the Perthro Discord from Settings → Join the Discord, or read the blog for news and build notes.

No answer matches that yet. Email support@perthro.io and we'll help directly.

Still stuck?

Email support@perthro.io

Email support@perthro.io. The quickest way is Settings → About → App info → Contact support, which fills in your app version for you. Otherwise, include:

  • your iPhone or iPad model and iOS version
  • your Perthro version (Settings → About → App info)
  • what happened, and a screenshot if you can

We reply within two business days, and we read every message.